Last Updated:2026年4月14日
Company Name随州市晨列维商贸有限公司
Address:湖北省随州市曾都区南郊街道朱家湾村一组24号
Authorized Director:周浩杰
Social Credit Code:91421302MAK7Y9PE3X
Email:service@mail.mxikauf.com
Phone:+86 19282750692
Terms of Service
Welcome to use our products and related services! These Terms of Service (hereinafter referred to as "Terms") constitute a legally binding agreement between you (hereinafter referred to as "User") and us regarding your use of the products and services we provide. We operate locally in the United States and always comply with the relevant federal and state laws and regulations of the United States (including the Federal Trade Commission Act, California Consumer Privacy Act, etc.), adhering to the principles of honesty, fairness, and reasonableness in our services. Please read and understand these Terms carefully. By using our products and services, you are deemed to have fully understood and agreed to these Terms. If you disagree with these Terms, please do not use our products and services.
1. Service Scope and Description
We focus on operating products in the United States, providing U.S. users with product sales, order fulfillment, customer service, and other related services. The service area is limited to the U.S. as indicated by the products and services we display.We will provide product delivery, order tracking, after-sales support, and other services in accordance with these Terms and the user's order requirements. We strive to ensure the stability and timeliness of services while reserving the right to adjust service content and optimize processes based on actual business circumstances. Any adjustments will be notified to users through official channels, and continued use of the service will be deemed as acceptance of the adjusted terms.2. Order-Related Terms
By submitting an order through our official channels, the user confirms that the order information (including product model, quantity, shipping address, contact details, etc.) is accurate, complete, and true. If the user provides incorrect information that leads to order fulfillment issues, shipping delays, or wrong product delivery, the user shall bear the relevant responsibility.Order Fulfillment Timeliness:(1) Packing Cycle: After successful payment, we will complete product quality verification, secure packaging, and order fulfillment within 1-3 business days (excluding weekends and U.S. public holidays). During peak promotions or due to unforeseen circumstances, the packing time may be slightly delayed. We will notify users in advance via official channels.(2) Delivery Time: Once the order is packed and shipped by the logistics provider, it is expected to arrive at the user’s designated shipping address within 12-14 business days. Delivery time is an estimated period. If delays occur due to customs clearance, extreme weather, fluctuations in logistics capacity, or other force majeure factors, we do not bear any breach of contract liability but will follow up on the package status and inform the user of the situation.Order Cancellation and Modification: After submitting an order, if the order has not entered the packing process, the user may request to cancel or modify the order. If the order has entered the packing stage, cancellation or modification is not possible. We kindly ask for the user's understanding.3. Customer Service Terms
We provide professional customer service, including but not limited to product inquiries, order tracking, shipping and fulfillment progress, and service feedback.Customer Service Contact: Official service email: service@mail.mxikauf.com. Users can contact us via this email for inquiries, requests, or feedback. We will process and respond to each inquiry during working hours.Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Inquiries submitted outside working hours will be processed during the next working period. We appreciate your understanding and cooperation.To improve response efficiency, we recommend that users include the order number (if available), contact details, and a description of the issue in their emails for quicker verification and processing.4. User Rights and Obligations
Users have the right to request the provision of products and related services according to these Terms, to consult, provide feedback, and request proper handling of any issues during the service process.Users must comply with these Terms and the relevant laws and regulations of the United States. They should not use our products or services for any illegal, improper, or harmful actions against us or third parties, including providing false information, maliciously harassing customer service, or tampering with order details.Users must properly protect their order information, contact details, and other related data. If the user causes information leakage, order modification, or other issues due to improper management, the user shall bear the relevant responsibility.5. Our Rights and Obligations
We have the right to provide products and services in accordance with these Terms and the right to stop any user violations. We also have the right to adjust service processes or fulfillment timelines based on actual circumstances (with prior notification to users).We are obligated to ensure that the quality of the products meets the agreed standards, to complete order fulfillment and delivery within the timelines specified in these Terms, and to respond to users' reasonable inquiries and requests during working hours.We are obligated to protect users' personal information and process it strictly according to our Privacy Policy, ensuring that we do not disclose, sell, or provide personal information to third parties without authorization.6. Disclaimer
We do not assume liability for delays in order fulfillment or service interruptions due to force majeure events (including but not limited to extreme weather, earthquakes, floods, war, logistics interruptions, policy adjustments, etc.). We will make every effort to minimize losses and notify users promptly.If order delivery, delay, or product damage is caused by user-related issues (including but not limited to incorrect information, unclear address, unreachable contact details, failure to sign for delivery), the user will bear the responsibility, and we do not accept any liability.If delays, product damage, or loss occur due to third-party logistics providers, we will assist users in communicating with the logistics provider, but we do not bear direct compensation responsibility.7. Changes and Termination of Terms
We have the right to revise these Terms in accordance with updates to U.S. laws and regulations or actual business situations. Any revisions will be notified to users through official channels, and the revised Terms will take effect from the notification date. Continued use of our products and services constitutes acceptance of the revised Terms.These Terms will take effect from the moment the user starts using our products and services and will remain effective until the user stops using our products and services or the service relationship is terminated by either party.If the user seriously violates these Terms or engages in illegal activities, we have the right to unilaterally terminate the provision of services without assuming any breach of contract liability, while reserving the right to pursue legal action.8. Dispute Resolution
The establishment, performance, interpretation, and dispute resolution of these Terms shall be governed by the relevant laws and regulations of the United States and the state in which the user resides.Any disputes arising from these Terms should be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit in the court with jurisdiction over the location of our operations in the United States.9. Miscellaneous
These Terms constitute the entire agreement between the parties regarding service-related matters and supersede any prior oral or written agreements. If these Terms conflict with relevant laws and regulations, the applicable laws and regulations shall prevail.If you have any questions about these Terms, you may contact us via our official customer service email (service@mail.mxikauf.com), and we will be happy to answer your questions during working hours.Thank you for your understanding and support. We will always adhere to the principles of honest business practices and strive to provide high-quality products and services!
